Short Answer #
Yes — tenants learn exactly how to submit clear, complete requests and handle minor issues themselves.
Learn More #
What You Need to Know #
Clear processes mean fewer “emergency” calls for routine issues, and better information on each ticket so techs can solve faster.
What You Need to Do #
- Teach tenants emergency vs. non-emergency requests.
- Give them the tools to submit requests correctly.
What Not to Do #
- Don’t let unclear requests waste your team’s time.